Purchase Options Cancellation Policy

By subscribing to a Civela™ product, you agree to the Automatic Refill Policy outlined below.

Recurring Billing

When you subscribe, your payment method will be charged automatically on a recurring basis at the interval you selected. These charges will continue until you cancel.

Billing Frequency and Amount

Depending on the refill schedule you choose at checkout, you'll be billed every 28 days, 56 days, or 84 days (monthly, every 2 months, or every 3 months). The amount charged will be the price shown during checkout, which may include applicable taxes and shipping fees. Promotional discounts applied to your first order may not carry over to future renewals unless explicitly stated.

Cancellation Deadline

To avoid being charged for your next shipment, cancel at least 24 hours before your next scheduled billing date.

How to Cancel

Canceling is simple. You can do it anytime by:

Please include your full name and order number so we can process your request quickly.

Modifying Your Subscription

You can pause, skip, or change your refill frequency at any time through your customer portal or by contacting support. Any changes must be made at least 24 hours before your next billing date to apply to that cycle.

Refunds on Renewals

Once a subscription renewal has been processed and shipped, it is not eligible for a refund. To avoid future charges, cancel before your next billing date. See our Refund Policy for full details.

You have full control over your subscription at all times. If you need help, reach us at support@civela.com or call +1 (800) 983-2815.