Refund Policy

90-Day Money-Back Guarantee

We created Civela™ to deliver real results — and we're confident enough in our products to back every order with a full 90-day money-back guarantee. If you're not satisfied, we'll make it right.

Eligibility

Your refund request qualifies if:

  • You contact us within 90 days of your confirmed delivery date.
  • You email support@civela.com with your request before that 90-day window closes.

Requests submitted after the 90-day period cannot be accommodated. Shipping and handling charges are non-refundable.

How It Works

  1. Email support@civela.com with your full name, order number, and the item(s) you'd like to return.
  2. Our team will reply within 24–48 hours with return instructions.
  3. Once approved, refunds are typically processed within 15 business days, though timing is not guaranteed.
  4. Your refund will be credited to the original payment method used at checkout. Depending on your bank or card issuer, it may take up to 10 additional business days for the credit to appear on your statement.

What's Not Covered

The following fall outside our guarantee:

  • Any request submitted after the 90-day window has closed.
  • Subscription renewals or recurring charges that process after the guarantee period.
  • Orders already fulfilled beyond the 90-day mark.

We enforce these boundaries without exception. We also reserve the right to decline refund requests from customers who show a pattern of repeated refunds — defined as more than two refund requests within any 12-month period.

Subscriptions

If you've subscribed, you are responsible for managing, pausing, or canceling your subscription before it renews. Renewal charges that occur after the 90-day guarantee window are not eligible for a refund. Canceling or modifying your subscription is your responsibility, and charges processed due to an active subscription do not qualify for a refund under this policy.

Damaged or Defective Products

Received something damaged or defective? Contact us right away at support@civela.com. We'll replace it or issue a full refund at no cost to you. We may ask for a photo of the issue for verification.

Your Agreement

By placing an order on civela.com, you agree to this Refund Policy in full, including all eligibility requirements and limitations outlined above.

Questions?

Reach our support team at support@civela.com or call +1 (800) 983-2815. For refund-related inquiries, please contact us within your 90-day window so we can help promptly.