Shipping Policy
We ship every Civela™ order from the fulfillment center closest to you, with locations around the world — so your order arrives as fast as possible, wherever you are.
Processing Time
Most orders are processed within 1–2 business days of payment confirmation. During high-demand periods, promotions, or holidays, processing may take up to 5 business days. Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
Delivery Timeframes
Once your order has shipped, estimated delivery is 7–10 business days worldwide.
These estimates are not guaranteed. Actual delivery times may vary due to carrier delays, weather, customs processing, or peak shipping periods.
Free Shipping
Free shipping is included on all multi-bottle bundles.
Tracking Your Order
You'll receive a shipping confirmation email with tracking details once your order is on its way. Tracking updates may take 24–48 hours to appear after shipment.
Delays
We do our best to meet the delivery estimates shown on our product pages, but occasional delays can happen. Civela™ is not responsible for delays caused by carriers, customs, incorrect shipping details, or other circumstances outside our control.
Subscription Orders
Subscriptions ship on the same processing and delivery timeline as one-time purchases. You can manage, pause, or cancel your subscription anytime through your customer portal or by emailing support@civela.com.
Address Accuracy
Please double-check your shipping details at checkout. Orders returned due to an incorrect address may require additional processing time and shipping fees to reship.
Questions?
Contact our support team at support@civela.com or call +1 (800) 983-2815 — we're happy to help.